Refund policy

Returns for change of mind or ordering mistakes

All sales are final for change-of-mind purchases. We do not accept returns, exchanges, or refunds if you change your mind, select the wrong size, or order the wrong item. Please review product details and sizing information before placing your order.

Damaged, defective, incorrect, or missing items

If your order arrives damaged, defective, or different from what you ordered, contact us within 30 days of delivery at acejones1123@gmail.com. Include your order number and clear photos or video of the issue; for an incorrect item, include photos of the item, packaging, and shipping label. We will review the report and, if the issue is confirmed, arrange an appropriate refund or replacement.

If an order has not arrived or tracking says delivered but you did not receive it, contact us as soon as possible so we can investigate with the carrier and fulfillment provider. Confirmed lost or undelivered orders may qualify for a refund or replacement.

Do not mail items without instructions

Zendrop does not accept physical product returns. Do not send an item to Zendrop. Most approved claims do not require you to return the product. If a return is needed, we will provide the return address and instructions. We cover reasonable return shipping when a return is required because we sent a damaged, defective, or incorrect item.

Refunds

Approved refunds are sent to the original payment method. The time for the funds to appear depends on your bank or payment provider. This policy does not limit any rights you may have under applicable law.

Contact

For questions about a return or refund, email acejones1123@gmail.com.